To wrap up (for now) my DSL saga, Covad called last week to do a customer satisfaction survey. They were calling customers who had decided to cancel their DSL service in order to find out how to better fulfill their needs in the future. I was very nice to the guy who called, after all, he was just the survey taker. First I had to explain to him that it wasn’t that I wanted to cancel my service, but that ADSL was impossible with the line Covad had to work with. The piece of information I hope I got through was that Covad is better off speaking directly with the technically savvy customers they are servicing instead of going through the ISP’s reps, because those extra layers caused me a lot of frustration. Since he specifically asked me if I would have preferred to speak directly to Covad, I hope that they are indeed considering that as an option.