A couple years ago I read about Anna Morris who works as a hotel concierge at the Westin Santa Clara. I’m not sure why I did not link to her story then, but I ran across it again today and I’m not letting it go this time. Anna Morris provides the usual concierge services, making restaurant reservations, getting theater tickets, recommending sights. But she does this all from the convenience of her own home, 75 miles away in Antioch. The Westin did not want to lose her abilities when she went on maternity leave so they agreed to a plan she concocted to do her job via video conferencing technology. She works a split shift, which allows her to be available during the two chunks of time her services are most needed. When she steps away, she displays a PowerPoint slide on the flat plasma monitor. And she likes to wear slippers while she works.